Target sells different variety of items, and one of them is the beauty and makeup product. So if you looking for where to get a beauty and makeup products, Target could be a good option.
But what happens in a situation that a customer purchases a beauty and makeup product and it doesn’t meet their expectation? What is the way forward? Can such item be returned to Target? This and more is what we’ll be addressing in this article. She’ll tell you everything you need to know about returning an opened makeup item and the policies.
Can You Return Opened Makeup to Target?
The answer is yes. You can return an opened makeup item to Target. However, there are certain conditions that customers must meet before the return will be possible. If a customer happens to buy a makeup product and isn’t satisfied with the item or it did not perform as expected, that customer may be eligible for a return or exchange.
The standard return time for the majority of items at Target is 90 days, including makeup items. But if it happens that the item has been used or opened, then the return may be at the store’s discretion. From my experience, if you have your receipt or any proof of payment, Target may give you a full refund or an exchange.
If you are among the Target Circle members and RedCard holders, the return window isn’t 90 days but 120 days. This provides more flexibility to customers. I’ve also noticed that Target-owned brands like Sonia Kashuk and Up&Up tend to have a more lenient return policy. They allow customers to make returns and get a refund or exchange without a receipt.
If the makeup item purchased by a customer has been heavily used or nearly empty, Target may decide to reject such an item. The customer would have to do some explaining for him or her to get a refund or exchange.
Target’s Makeup Return Policy: Timeframe and Requirements
For a customer to truly understand Target’s makeup return policy, it important they follow the step below:
1. Return Timeframe
Target has different return window time, and this is dependent on your purchase method and membership status. Majority of items at Target can be returned within 90 days of purchase.
However, if you are a Target Circle member or used a RedCard the return window will be increased t0 120 days.
If a you purchased from a Target-owned brands such as Up&Up and Sonia Kashuk, the return will is 365-day
2. Receipt and Proof of Purchase
To ensure that the return process is smooth and easy, you should have your receipt or any proof of payment. It is best to have the original receipt, but if you don’t have it, there are other ways to proof your purchase
If for instance you made purchase through the Target app or website, there may be a digital receipt available. If you made purchase with credit or debit card, Target may be able to check their record and retrieve the transaction.
If it’s with For online orders, then the order confirmation email may be used as proof of purchase
3. Condition of the Makeup
Target would allow customer to return opened makeup, but there are still condition to keep in mind, for instance if the makeup was lightly used and the customer is dissatisfied with the item or allergic reaction, Target will accept your return, but if the item have been heavily used to the point that it is almost empty, Target may reject the return.
If the opened makeup was defective, customer can make a return and get a full refund or exchange even if it has been opened.
What Happens If You Don’t Have a Receipt?
Follow the steps below if you don’t have a receipt:
1. Use Alternative Proof of Purchase
For customer that don’t have their receipt, you don’t need to worry, Target offer other ways of verifying your purchase. If you paid with a credit or debit card, Target may be able to retrieve your purchase history and that will be used as proof of purchase. So if you made payment with Visa, Mastercard, American Express, Discover, Target RedCard, or PayPal, you fall under this category.
If you bought the item online, you can check your Target account or order confirmation email for proof of purchase. If what you used is the Target app, then a digital receipt will be stored and easily accessed.
2. Get a Merchandise Return Card
If Target have done all they can and still can’t verify your purchase, you don’t need to worry, you could still return the item, but you won’t get a refund, only a merchandise return card.
With the merchandise return card, you will be able to make purchase at Target. Please take note that the card cannot be redeemed for cash and the amount on the the card is usually based on the lowest price the item has sold for recently.
3. Consider an Exchange
If Target decides not to give you a refund, an exchange might be an option. Target may exchange the makeup for another item that has an equal or lesser value. This will be very helpful to customer that have purchased the wrong shade or had an allergic reaction to the product.
But in the case that the makeup has been used or almost empty, Target may not accept the return. You will need need to check with the store associate to know if the item qualifies.
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Are There Exceptions to Target’s Makeup Return Policy?
There are certain exception to Target makeup policy and they are:
1. Final Sale and Clearance Items
There are certain type of products that are marked as final sale, what this means is that those type of product cannot be returned or exchanged. Where this applies mostly is to deeply discounted clearance items that a customer purchased doing special promotion.
It is important to check and read the return policy on your receipt or ask a Target associate before buying a buying clearance makeup. By doing so, you will be able to know if the item qualify for return or not.
2. Third-Party Brands and Marketplace Sellers
Yes Target allows for the 90 day return window for majority of makeup product, but in a situation that the product was sold by a third-party sellers on Target’s online marketplace, the policy may change.
If a customer purchased a makeup product and it’s not directly sold by Target, then the customer would have to check the seller’s individual return policy to know what to do next.
3. Returns Without a Receipt
For customer that don’t have a receipt, and there’s no proof of purchase, the return maybe not be possible. However, the customer may be able to qualify for a merchandise return card.
It’s important to note that if a customer does not have a proof of purchase, the return are subject to Target’s discretion and the refund amount is usually based on the lowest recent price of the item.
4. Used or Nearly Empty Makeup
Like I said before in this article, if the makeup was slightly used, Target will accept it, but if it has been heavily used or damaged, then return will not be accepted.
If you bought makeup and found out that it was defected, or maybe it caused you an allergic reaction, you may be be able to return it and get a refund or exchange, even if the item has already been opened.
Returning Makeup Purchased Via In-Store
1. Arrange and Gather The Makeup: Make sure you arranged the makeup that you want to return. You don’t want them all scattered. Put the Makeup in it’s original packaging.
2. Locate Your Receipt or Proof of Purchase: To make the whole process easy, make sure you come with your receipt or proof of payment. in the case that you don’t have, check your Target app, that is a good option. Or better still, email confirmation, or payment method.
3. Visit the Guest Services Desk at Any Target Store: The next step is to go the Guest Services counter. You can find them near the entrance of the store. Tell them you want to make a return.
4. Provide Your Receipt or Payment Method for Verification: They will ask for your receipt or any proof of payment. Give it to them so they can verify your purchase.
Returning Through Mail
To return through mail, follow the step below:
1. The first step is to log into your Target account if you have one and locate “order history”.
2. When you find the “order history”, Select the item you want to return and choose “Return by Mail.”
3. The next step is to Print the prepaid shipping label, and don’t forget to package the item securely.
4. Drop it off at the designated carrier (such as UPS).